They don't give a if you have trouble (thought you would know that by now). New comments cannot be posted and votes cannot be cast. If you are playing mobile games The game is based around combined arms battles on air, land, and sea with vehicles from the Great War to today. well, let me explain, i send a ticket to gaijin support 7 HOURS AGO and still no answer, well, does anybody have the same problem as me? Gaijin Entertainment | Contacts You are already in contact (from what you indicate) with Support. No matter how much you spam them now about the same thing, they'll obviously ignore that. How to submit a support request - Gaijin Support Hylian_Knights. Any advice? Originally posted by magazine2: Originally posted by Ko6aka_B_6oTuHKa: are they on holiday or . Ever. Frankly, I think they took a page from World of Tanks playbook: Fired everybody and just said, "Screw it. sometimes it takes them a while to get to your messages, Sounds like a weekend thing too. Will they Answer me anyday?, thanks, probably not ! I uploaded a lot of screenshots, server replay links and other proof and the only answer that came after that was 2 days later: (btw this is not quoted, I just summed the 2 lines up) "It's your problem ,sry . Contacting Zendesk Customer Support - Zendesk help Archived post. I have personally used this method to resolve several issues in the past. Today I bought the MiG-23ML on steam (when I should have bought it on my xbox) and was lost when my Profile didn't renew. There pretty forgiving about that, save the virtual receipt and they should refund them. account i can only acces thru steam & gaijin support reply time Reddit, Inc. 2023. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. Maybe it really *is* on your end. The last time I had to contact support was almost 3 years ago now, and back then they responded within 6 hours. 4. E3 2017 Digital Ticket - Crossout: Thug Starter Pack instructions They respond fairly quickly, atleast in a day or two. (i.e. If you already have a Gaijin account, and you have access to it 2. What is the average wait for a gaijin support ticket? Gaijin support helppppp :: War Thunder Technical Problems/Advice Can't I manage to contact any other person that can understand my messages and help me? So now i want my PSN account to be unlinked so Gaijin can transfer my Enlisted game to PC version again. The customer support portal is the only way to get in touch with our support team. I know it's probably a little backed up because of Christmas but, that is the same reason I want to get playing as the packs were a gift. #WarThunder War Thunder : http://warthunder.com/en/registration?r=userinvite_2345292 . Scan this QR code to download the app now. With Gaijin Pass connected, you need . Archived post. All rights reserved. I created a ticket 11 days ago about my hacked account and I contacted support so they can help me get it back, but one gaijin support member answered named "Alina" Is she the only one person that can answer tickets? They really and honestly DO NOT care AT ALL. All trademarks, logos and brand names are the property of their respective owners. She tells me that I live in the city that is whole way across my country, I live in the north west side of Poland and she keeps telling me that I live in the south side of Poland and nobody hacked my account and she tells me that I have changed everything in my account and yeah she knows better my IP and my localization than I do . Average Gaijin support ticket time? : r/Warthunder - Reddit Terms and Conditions; Terms of Service anyway i have written a gaijin support ticket to which they responded in about 5 hours from posting, that day we exchanged about 5 or so messages about different security questions proving the account is mine indeed. then they asked me about the 2fa phone number that was binded to the account by the people that took over it. thank you that is what I have heard just getting nervous my xp bonuses expire soon. The author of this thread has indicated that this post answers the original topic. Is it possible to get refund? - Gaijin.net Store, Gaijin Market, Gaijin #1 Agni May 13 @ 11:07am Hellooooooooooo #2 KnightoftheAbyss May 13 @ 4:37pm Via the ticket you have written. 1 No views 1 minute ago In this video I will show you how to submit a ticket through Gaijin. 20112023 Gaijin Games Kft. 144719936 March 28, 2023, 8:30am #5. She could easily help me get back my account a week ago at least but no! Each time I have contacted the support I got a response in less than 24hrs. Gaijin Entertainment Anyone submit a support ticket recently? How long does gaijin support usually take? : r/Warthunder - Reddit Gaijin Pass is an additional layer of security for your Gaijin account and an effective news aggregator for all Gaijin projects in one app. Gaijin Pass - War Thunder You will have to create 2 accounts. Espaol - Latinoamrica (Spanish - Latin America). - " Do you have purchase history? The last time I had to contact support was almost 3 years ago now, and back then they responded within 6 hours. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Gaijin support response time? Will they Answer me anyday?, thanks < 1 2 3 > Showing 1 - 15 of 32 comments Ohjay Dec 20, 2015 @ 11:06am The time will just depend on the issue that you are having.Gaijin Home Page:https://gaijin.net/enGaijin Support Page:https://support.gaijin.net/hc/en-us/requests/new?locked=1\u0026ticket_form_id=165609 Well it has been three days : (. Gaijin support still not responding :: War Thunder General Discussions Please be patience, support read all tickets and answer them one by one. Launch War Thunder on your Xbox; Once in the hangar, click on your nickname in the top left to open the profile screen; In your profile, click the "E-mail bind" button which is positioned in the bottom left; Enter your email address in the window that opens. And most importantly, don't be a jerk. Please be aware that "bumping" ticket (so adding more answers before support answer you) will only slower the response time due to kicking your ticket to the end of the line. Xbox account email linking - Gaijin Support ", Support has always been helpful for me, can you define the issue you're having here? They are busy at this time with the sale etc. I said everything important to her and she told me that it doesn't make sense and she threatens me to block my hacked account permanently. Rudest, most unfriendly people I've ever dealt with in my life. ~ Yes, I do - Everything is on my email, I sent everything needed to this support staff but apparently she knows better. Valve Corporation. still didn't get any answer. I sent a ticket about recovering a deleted account and I am unsure if it's just Gaijin being its usual self or some sort of problem but it's been 3 days since the . 1 for the game you are playing, and 1 for Gaijin.net. Support working hours - General Discussion - War Thunder Note: this should be any valid email address you have access to. If you missed it, no worries. Cheers and sorry for waiting! New comments cannot be posted and votes cannot be cast. The ticket has been in for 3days now, any help is greatly appreciated! Privacy Policy. I created a ticket 11 days ago about my hacked account and I contacted support so they can help me get it back, but one gaijin support member answered named "Alina" Is she the only one person that can answer tickets? New comments cannot be posted and votes cannot be cast. 20112023 Gaijin Games Kft. War Thunder. they do not work weekends) i could not find working hours anywhere. - I won't post e-mail chain because it has many private informations etc. 1:05 You'll be greeted by Z Bot, a chatbot that can answer many of your questions about Zendesk instantly. How to Write an Effective Support Ticket - Concensus Technologies Reddit, Inc. 2023. Looks at calander, notices it's Xmas season which might mean reduced hours or staff. What's Gaijin's support email? : r/Warthunder - Reddit Espaol - Latinoamrica (Spanish - Latin America). Just be patient. This is a subreddit for War Thunder, a cross platform vehicular combat MMO developed by Gaijin Entertainment for Microsoft Windows, macOS, Linux, PlayStation 4, PlayStation 5, Xbox One and Xbox Series X|S. Humble Bundle Key Redemption Redeeming Your Game Keys Follow E3 2017 Digital Ticket - Crossout: Thug Starter Pack instructions Note: Codes will expire on December 31st, 2017. Customer Support If you have any technical problems or account issues regarding War Thunder, please, contact our Customer Support team: support.gaijin.net Join us More than 50,000,000 gamers New Community More than 100,000 followers FACEBOOK More than 640,000 members INSTAGRAM Join the community! Once you have created both accounts please follow my instructions. What is the average wait for a gaijin support ticket? She could easily help me get back my account a week ago at least but no! How to submit a support request There are several ways to submit a request to the support team: 1. Please be patience, support read all tickets and answer them one by one. We don't change emails for anybody . Gaijin support By Silentsfool, March 29 in Gaijin.net Store, Gaijin Market, Gaijin Merch Shop, Main Website, Forum, Live Problems & Advice Share Followers 1 Silentsfool Member 0 5 posts Gender: Male Location: South Africa 7623 BattleGround Falcons =BGFs= Report post Posted March 29 During weekends support got very limited activity. By Reddit, Inc. 2023. In this video I will show you how to submit a ticket through Gaijin. Ive entered my correct email and password, doesnt say wrong email or password, then says would you like to link this account to steam? so i clicked yes, then it says an error occurred and to contact support. Earlier i bought some golden eagles just to bust my way through the battle pass but I didnt realise that the prise went up as you bought the tiers. 3 times I've sent in tickets they been really good, responding in under 12 hours each time, probably just lucky, I would expect a day to at the very most a week. How to submit a support request. This will allow access the following services: How to set up the Two-Step Authorization (Google Authenticator). All trademarks are property of their respective owners in the US and other countries. 1. well but, 7 Hours? So I purchased three of the starter packs on steam linked to my account and none of the vehicles or the golden eagles showed up. Two-step authorization - War Thunder Wiki The thing is, writing a clear and detailed support ticket is the key to speeding up the support process. She can't read my messages and I can't even talk to this person normally. I said please and offered money and they wouldn't change my email account when my ISP changed. They've really gone down hill lately. Did the charge go through yet? The Gaijin Support is not Responding at all - Steam Community I keep getting sent to the Gaijin FAQ support page and it doesn't have the problem I need help with. RunThermal 2 yr. ago. YO___LO___HI, May 30 in Gaijin.net Store, Gaijin Market, Gaijin Merch Shop, Main Website, Forum, Live Problems & Advice. I was just coming on the subreddit to ask how long the average ticket response time is? Normally taking several weeks to several months. Or check out our product announcements below. To redeem your Crossout Thug Starter Pack please visit the Gaijin.net Store and register or log into an existing account. All rights reserved. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Gaijin Costumer Support Sucks well, let me explain, i send a ticket to gaijin support 7 HOURS AGO and still no answer, well, does anybody have the same problem as me? You should be patient though, and not make any follow up tickets asking them to hurry up. You will be prompted to link your accounts together. I'm about to email gaijin support and see if they can help me remove the 2 step verification process from my account login. is there still have support team reading ticket? This is a subreddit for War Thunder, a cross platform vehicular combat MMO developed by Gaijin Entertainment for Microsoft Windows, macOS, Linux, PlayStation 4, PlayStation 5, Xbox One and Xbox Series X|S. Support offered me to make a new PC account so that they can put Enlisted on that new account. Screaming here does nothing. - I didn't bought this account, it was my primary game account created by me in 2016, - Yeah I didn't think that downloading windows 11 and changing my phone to new one was good idea but I didn't even think at that time that someone could log in in that time and change account password etc so I can't log in no more. If you have technical or billing problems with any of our games, please contact customer support and our team will gladly help you. Rules for submitting a request to technical support. Hey everybody, this is my first time I've ever posted a support ticket to Gaijin in the 7 years i've played the game. Gaijin Costumer Support Sucks :: War Thunder General Discussions You will be prompted to link your accounts together. If you haven't received a response within a reasonable time frame (at least a week), try an alternate method of contact. Archived post. I really want to be able to use the golden eagles that come with the packs before the sale ends. 145054261 March 27, 2023, 4:00am #4. 1 for the game you are playing, and 1 for Gaijin.net. Click Login. Gaijin support - Gaijin.net Store, Gaijin Market, Gaijin Merch Shop Please, log in there and press "submit a request" button at the top of the page. Temporary changes in the workflow of our Customer Support. i spend 10.99 and i havent it yet. For more information, please see our Archived post. What the hell is wrong with Gaijin Support? Reddit, Inc. 2023. They simply said, and I quote: Tough luck. RunThermal . should i tell my friend to send new ticket? Gaijin Entertainment. How to Open a Ticket on Gaijin - YouTube New comments cannot be posted and votes cannot be cast. Or, you can post on the official forums. Cant login to Crossout with Gaijin account Gaijin Pass. I just want to know that what to do ? . In order to link accounts, run the game through Steam and enter the username and password for your Gaijin account in the window on the left side of the screen. Do they take longer now, or should I resubmit my ticket? It saves our engineers a lot of time going back and forth trying to get information from you. How to set up the Two-Step Authorization (Google Authenticator). Gaijin Entertainment - Gaijin Entertainment mate its gaijin. Scan this QR code to download the app now. one of my friends send ticket about account it 3 days now. Report post I would call your card company and cancel the transaction. Cookie Notice The first level of security of your Gaijin account is your login and password. Valve Corporation. Reaching out to Forum mods on the Gaijin forums may help at least start inquiries of what's going on or give you more information to work with. What's Gaijin's support email? So I then purchased a few eagles to get me out of the negative zone but it still says I'm in the negative and must contact support. You did not get scammed. Zendesk Relate 2023. I am also having the same issue. Powered by Invision Community, Gaijin.net Store, Gaijin Market, Gaijin Merch Shop, Main Website, Forum, Live Problems & Advice. 2023 Gaijin Network Ltd. All trademarks, logos and brand names are the property of their respective owners. like Gaijin it doesn't send anything to my phone, I had to install on pc (Chrome extension) which doesn't work. You can use that ". standard reply usually and no help at all message a game master like blutkind if you want an answer hes a dude. Easy Anti-Cheat troubleshooting. All trademarks, logos and brand names are the property of their respective owners. Gaijin Support :: War Thunder General Discussions - Steam Community During weekends support got very limited activity. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. For best results, ask Z Bot a question or describe your issue in a complete sentence. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. thanks. : r/Warthunder rextoooo What's Gaijin's support email? Gaijin Support? :: War Thunder - Steam Community Gaijin Support Step 1: Create a Support Ticket Form in WordPress Step 2: Customize Your Support Ticket Form Step 3: Configure Your Support Ticket Form Settings Step 4: Configure Your Support Ticket Form's Notifications Step 5: Configure Your Support Ticket Form's Confirmations Step 6: Add Your Support Ticket Form to Your Website and our Thanks! All rights reserved. Apparently I have to find way to revoke that ban and contact someone else that can help me. How to Create a Support Ticket Form (Template + Best Practices) i submitted a ticket, to which they asked for screen shots. Gaijin support response time? : r/Warthunder - Reddit Hello, I submitted a ticket more than 36 hours ago now, and I was just wondering how long it often takes Gaijin to get back. During our successful history, we have already developed more than 30 games for different platforms: PC, Nintendo Switch, PlayStation 4, PlayStation 5, PlayStation 3, Xbox 360, Xbox Series X|S, Mac OS, Linux, iOS and Android. For more information on the Google Authenticator service, refer to Google's official documentation. Unlinking PSN-bound account - Page 32 - War Thunder This page was last edited on 15 August 2019, at 11:21. Zendesk Relate, our global customer experience event, showed us the future of intelligent CX. You can still relive the action. Wish I'd never heard of google authenticator now. Usually Customer supports don't work friday afternoon-sunday, so probably just didn't get to it quick enough before friday. If you do not have a Gaijin account, or you lost access to it 3. Please read through this troubleshooting article if this applies to you. Gaijin is an independent European video game developer and publisher established in 2002. https://wiki.warthunder.com/index.php?title=Two-step_authorization&oldid=29743, In the event that access to Authentication codes is lost, access to the linked account can only be restored by opening a ticket with. This thread is archived The Gaijin Pass app makes it harder to access your account for third parties. I submitted a ticket more than 36 hours ago now, and I was just wondering how long it often takes Gaijin to get back. I uploaded a lot of screenshots, server replay links and other proof and the only answer that came after that was 2 days later: (btw this is not quoted, I just summed the 2 lines up) "It's your problem ,sry. Contacts For Legal inquiries, please contact legal@gaijin.net. #3 Showing 1 - 3 of 3 comments Per page: 15 30 50 thank you so i going to tell my friend to wait. You will have to create 2 accounts. How to set up the Two-Step Authorization (Google Authenticator). All services for Gaijin Entertainment operate on a single account - you do not need to create a separate account for the other services which are offered. Id rather not say how many but I was a lot of money imo for a f2p game, they havent responded 3.5 days later and I have sent follow up replies asking for a response and with further clarification, any ideas as to why I may be being ignored? I then refunded them through Microsoft and I've got my money back and everything but when I went on warthunder afterwards it said that I had a negative golden Eagle balance. Once you. If you are already an owner of a Gaijin account and you have an access to it, then you have to log in on the Customer Support page using the 'Si Ive never seen that message before are you trying to connect using the standalone or the steam client? Earlier i bought some golden eagles just to bust my way through the battle pass but I didnt realise that the prise went up as you bought the tiers. All trademarks are property of their respective owners in the US and other countries. that the problem, and nothing appears after 14 hours, that why i'm angry. Authenticator Issue #64 Sneezry/authenticator GitHub Contact - Gaijin Entertainment 20112023 Gaijin Games Kft. Zendesk: Customer Service Software & Sales CRM | Best in 2023 The Z Bot will provide you with links to relevant help or training materials or with step-by-step guidance. All rights reserved. Click "Login". The Gaijin Support is not Responding at all. There are several ways to create support tickets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Edit2: Today 29-11-2022 Alina closed my ticket and told me that my hacked account has been blocked permamently because: "I broke ToS number 3.6. about selling account and etc" Which I didn't, why the hell would I want to sell my 6 year old account with many expensive things on it?! If they don't like it they can quit playing." Espaol - Latinoamrica (Spanish - Latin America). #3. YOUTUBE 970,000+ in the community But i have a good progressed War Thunder PSN account that i only use on the PC. All rights reserved. In order to link accounts, run the game through Steam and enter the username and password for your Gaijin account in the window on the left side of the screen. The Gaijin Support is not Responding at all, I made a request about me not getting a lot of research points in the past days. It is sufficient to create a single game account in War Thunder and login using that. Please be aware that "bumping" ticket (so adding more answers before support answer you) will only slower the response time due to kicking your ticket to the end of the line. In this video I use it to report several players during a Clan Wars Stream for quitting out. They judged your case and denied your claims. Posted March 7, 2015 Hello, does anyone know if Support (the place you submit tickets to) works weekends? For any other inquires, use the form below: Contact form Question Topic Contact name : Company or Media Name : Job Title : E-mail: Message : Captcha : All fields are required. Usual time Gaijin responds to tickets submitted? - War Thunder I've emailed them before but now I can't find a way to contact them via e-mail. Funny. I made a request about me not getting a lot of research points in the past days. All trademarks are property of their respective owners in the US and other countries. Riley2142 Jan 2 @ 8:09am. All rights reserved. Here are some helpful tips to follow when writing a support ticket: Do not panic. i submitted said screen shots to them 36 hours ago..do i have to wait another 36 hours ? So Ive have a problem with my purchase of golden eagles not going through. Do they take longer now, or should I resubmit my ticket? What the hell is wrong with Gaijin Support? : r/Warthunder - Reddit [Dreamcast gamer] War Thunder : Gaijin Support In the event that access to Authentication codes is lost, access to the linked account can only be restored by opening a ticket with Gaijin Support. From what you say, your friend send ticket to support during weekend. Valve Corporation. Powered by Discourse, best viewed with JavaScript enabled, Cant login to Crossout with Gaijin account.

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